Formalities & payment

All the information for your vacation, simple and compact!

 

Arrival and departure

Check-In from 3.00 pm, Check-out at 10.00 am.

Cancellation

For cancellations and shortened stays the Austrian Hotel Regulations apply. Up to 3 months before your scheduled arrival is, you can cancel free of charge. Up to 1 month before your planned date of arrival is, 40% of the total price will be charged. 1 week prior to arrival: 70% of the total price and in the last week before your arrival date 80% of the total price (all-in Tauernhofpension) or 90% if the booked package contains bed and breakfast will be charged as a cancellation fee. For non-arrival or early departure we charge 100%. To avoid the cancellation costs we recommend our Tauernhof cancellation model (further infos see below).

Deposit

Your booking will be confirmed as soon as the deposit of EUR 250,- is transferred into our account. IBAN AT365500000216004412 SWIFT/BIC SLHY AT 2S

Late Check-Out

The check out time is generally at 10.00 am, but you are welcome to stay longer.

  • The room is still available: You can use your room during the daytime. A new check out time is agreed (up to max. 4.00 pm). Costs including lunch buffet per person: EUR 25,-.
  • The room is reserved again: In the Relax Area you can take a shower. Costs including lunch buffet: EUR 15,-. Please inquire at the reception.

Payment

We accpet cash or Maestro Credit cards: Visa and Mastercard

Pets

Pets: EUR 15,- per day without food

Parking

Car park: free car park right next to the hotel, Garage EUR 10,- per day, approx. 300 m from the hotel

TAUERNHOF CANCELLATION MODEL

Our response to bureaucracy. No discussion about justifiable reasons for cancellation or other obstacles. – Just go on holiday if everything works out and just be happy!

Booking without if or buts – pragmatically speaking it’s a a surcharge for the option of a free cancellation at any time:

  • Without stating any reasons
  • Can be concluded at any time with the booking and is redeemable at any time.

The surcharge for free holiday cancellation

Independent of the booked offers and the costs of holiday in the Tauernhof, the surcharge for the first week is EUR 35,-/person, EUR 70,-/family in the room; for the second week EUR 20,-/person, EUR 40,-/family in the room.  

Our approach to free cancellation

Anyone who books and makes a deposit wants to take his holiday in the Tauernhof. Period. Whatever causes our guests not to take it in the specific case is already bad enough. We don’t need doctor’s notes, no official documents or forms. Not that we aren’t interested in knowing what kept you away, but it doesn’t affect our case formally. Just give us a call, e-mail us, send us a letter or a fax: "We cannot come, please credit our pre-payment to our next visit.” Or: “We’re coming 3 days later.” “We have to postpone for two weeks. Do you still have vacancies then?” “We have to leave one day early...”, whatever.

With the free holiday cancellation policy this is no problem. There are no cancellation costs, no provisos, no discussions and most of all no bureaucratic hassles.

Deposit

You calculate your surcharge for free holiday cancellation based on the information given above and add it to the amount of deposit and pay it with the deposit. Now whatever might happen cannot affect your booking financially in any way. Your deposit will still be credited in Tauernhof and you can – with no expiration period – redeem the credit at the next stay at any time. If you don’t use the free holiday cancellation, we will not “No Cancellation Surcharge” on the payment receipt for the deposit. If you do not pay in the surcharge for cancellation, we will charge the legal cancellation costs according to Austrian hotel regulations in the event of cancellation.

PS: Anyone who has to use the free cancellation policy has the next visit is guaranteed, when everything is right again, to have a terrific, relaxed holiday in Tauernhof and we have guests who are in a good mood. Perfect, eh? The deposit you paid will be credited toward a new date for you. It will not be refunded!

 

Prices and contract subject to change.
Court of juristiction: St. Johann im Pongau

 

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