Our response to bureaucracy. No discussion about justifiable reasons for cancellation or other obstacles. – Just go on holiday if everything works out and just be happy!
Booking without if or buts – pragmatically speaking it’s a a surcharge for the option of a free cancellation at any time:
- Without stating any reasons
- Can be concluded at any time with the booking and is redeemable at any time.
The surcharge for free holiday cancellation
Independent of the booked offers and the costs of holiday in the Tauernhof, the surcharge for the first week is EUR 35,-/person, EUR 70,-/family in the room; for the second week EUR 20,-/person, EUR 40,-/family in the room.
Our approach to free cancellation
Anyone who books and makes a deposit wants to take his holiday in the Tauernhof. Period. Whatever causes our guests not to take it in the specific case is already bad enough. We don’t need doctor’s notes, no official documents or forms. Not that we aren’t interested in knowing what kept you away, but it doesn’t affect our case formally. Just give us a call, e-mail us, send us a letter or a fax: "We cannot come, please credit our pre-payment to our next visit.” Or: “We’re coming 3 days later.” “We have to postpone for two weeks. Do you still have vacancies then?” “We have to leave one day early...”, whatever.
With the free holiday cancellation policy this is no problem. There are no cancellation costs, no provisos, no discussions and most of all no bureaucratic hassles.
You calculate your surcharge for free holiday cancellation based on the information given above and add it to the amount of deposit and pay it with the deposit. Now whatever might happen cannot affect your booking financially in any way. Your deposit will still be credited in Tauernhof and you can – with no expiration period – redeem the credit at the next stay at any time. If you don’t use the free holiday cancellation, we will not “No Cancellation Surcharge” on the payment receipt for the deposit. If you do not pay in the surcharge for cancellation, we will charge the legal cancellation costs according to Austrian hotel regulations in the event of cancellation.
PS: Anyone who has to use the free cancellation policy has the next visit is guaranteed, when everything is right again, to have a terrific, relaxed holiday in Tauernhof and we have guests who are in a good mood. Perfect, eh? The deposit you paid will be credited toward a new date for you. It will not be refunded!