Our response to bureaucracy. No discussion about justifiable reasons for cancellation or other obstacles. – Just go on holiday if everything works out and just be happy!
Booking without if or buts – pragmatically speaking it’s a a surcharge for the option of a free cancellation at any time:
- Without stating any reasons
- Can be concluded at any time with the booking and is redeemable at any time.
The surcharge for the carefree package
Independent of the booked offers and the costs of holiday in the Tauernhof, the surcharge for the carefree package is Euro 9,90 per day per room.
Our approach to free cancellation
Anyone who books and makes a deposit wants to take his holiday in the Tauernhof. Whatever causes our guests not to take it in the specific case is already bad enough. We don’t need doctor’s notes, no official documents or forms. Not that we aren’t interested in knowing what kept you away, but it doesn’t affect our case formally. Just give us a call, e-mail us, send us a letter or a fax: "We cannot come, please credit our pre-payment to our next visit.” Or: “We’re coming 3 days later.” “We have to postpone for two weeks. Do you still have vacancies then?” “We have to leave one day early...”, whatever.
With the carefree package it´s no problem. There are no cancellation costs, no provisos, no discussions and most of all no bureaucratic hassles.
You calculate your surcharge for free holiday cancellation based on the information given above and add it to the amount of deposit and pay it with the deposit. Now whatever might happen cannot affect your booking financially in any way. Your deposit will still be credited in Tauernhof and you can – with no expiration period – redeem the credit at the next stay at any time. If you don’t use the free holiday cancellation, please not on the payment receipt for the deposit "No Carefree Package". If you do not pay in the surcharge for cancellation, we will charge the cancellation fee.
PS: Who has to make use of the carefree package, has guaranteed the next time, when everything fits again a wonderfully relaxing holiday at Crystls and we guests who are in a good mood. Perfect, right?
The deposit will be credited to you a new appointment. You will not be refunded! The deposit you paid will be credited toward a new date for you. It will not be refunded!