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Formalities, cancellation & discounts for your holiday with children in Flachau

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Cancellation

 flex booking  - hospitable cancellation offer. Your offer can be canceled free of charge up to 1 week before arrival. Later changes and cancellations will be charged at 90%. → In the event of a cancellation due to Corona (official travel restriction, positive test, K1), the cancellation is free of charge up to 1 day before arrival if you are recoverd or vaccinated.

 fix booking  - For this rate, cancellation costs are incurred from the time of booking. If nothing comes in between and you want to book cheaper then book fix booking: Summer - 15% discount - incl. All-In Tauernhof board, without guided tours.
Winter - 5% discount - including all-inclusive Tauernhof board

 super flex booking  - Time without restrictions> Without giving reasons> Arrive later> Depart earlier. The All-In Tauernhofpension with all inclusive services can be canceled at any time by prepayment of a travel guarantee of  5 % of the package price.
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Payment options at Sporthotel Tauernhof

Payment

For binding bookings:

  • a first payment of Euro 250.00 to our account at Hypo Bank Altenmarkt IBAN: AT 3655 0000 0216 0044 12 BIC/SWIFT: SLHY AT 2S
  • or your credit card details for security 

Settlement of the room bill on site:

  • Debit card
  • V-Pay
  • Cash
  • Credit card (VISA, MasterCard) 
  • You can also transfer the total amount in advance.
Charge for pets at Tauernhof

Pets

For your beloved pets, we charge EUR 15.00 per day/pet (without food).

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Parking at hotel tauernhof Flachau

Parking

We offer free parking directly at the hotel. Underground parking is available approx. 300 m away and costs EUR 10.00 per day.

On our parking: E-station with up to 22 KW charging capacity for guests (from 2 nights) free of charge.

 

Sporthotel Tauernhofs Carefee Package

Tauernhof Carefree Package

Actually, it is a surcharge for free of charge cancellation at any time:

  • with no reason given
  • without restrictions in terms of time, concluded at the time of your booking

Irrespective of the costs of the holiday, the surcharge is Euro 9.90 per room/night (+3% expenses in case of credit card payment). In case of cancellation, we will credit the first payment you made to your customer account. The amount will be offset against the costs of your next stay.

When booking via our online booking portal on the Tauernhof website, a button with "free cancellation" appears after the room booking.

Cancellation of your Tauernhof-booking

Cancellation

  • FLEX BOOKING: This booking can be cancelled for free until one week before arrival. Later cancellations and changes will be charged with 90 %. 
  • SUPER FLEX BOOKING: This booking can be cancelled at any time for free. A pre-payment for the travel guarantee of 5 % in double- & single rooms and 2,5 % in Familysuite & Family room won´t be refunded in case of a cancellation. 

  • FIX BOOKING: A free cancellation is not possible. In case of a cancellation 100 % of the booked price will be charged. 

If a cancellation has to be made, the deposit you have paid will be credited to your customer account and counted towards your next stay, regardless of whether it is summer or winter.
Hotel Tauernhofs best price guarantee

Best price guarantee at Hotel Tauernhof

If you can book the same offer cheaper on another platform within 7 days, then we will refund you the difference. Travel dates, package, type of board, room category must be identical. The best price guarantee applies only to direct bookings and cannot be accumulated with other promotions. This model does not apply in case of undue discounts.

In order to keep our best price guarantee, please send us an email including the screenshot of the website with the cheaper rate and the name in which the reservation has been made. Enjoy your vacation with oder withour children in Flachau.